Overview

At Shams Handi Global, we offer a 7-day return policy for all online purchases. You have 7 days from the date of receiving your item to request a return.

Eligibility for Return: To be eligible for a return, your item must be in the same condition as when you received it—unused, unworn, with tags, and in its original packaging. Additionally, you will need the receipt or proof of purchase. We reserve the right to decline refund requests that do not meet these standards.

How to Start a Return: To initiate a return, please contact us at info@shamshandiglobal.in. If your return is accepted, we will provide you with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

For any questions about returns, feel free to reach out to us at info@shamshandiglobal.in.

Damages and Issues: Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can assess the issue and resolve it.

Exceptions / Non-Returnable Items: Certain items are non-returnable, including:

• Special orders or personalized items
• Glass/Mirror Items
• Sale items or gift cards
• Discontinued items
• Artificial flowers, trees, and foliage

Defective Items: All defective items are covered under the manufacturer’s warranty. These items will either be repaired or replaced. If the items are out of stock, store credit will be provided.

Exchanges: The quickest way to get the item you want is to return the current item and, once the return is accepted, place a separate order for the new item.

Refunds: Once we’ve received and inspected your return, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to post the refund.

Shipping and Handling: Refunds will not include any shipping and handling charges. Shipping charges for returns are the responsibility of the customer and must be prepaid and insured. Return shipping is non-refundable and will be borne by the customer. For both paid and free shipping orders, the actual shipping cost will be deducted from the refund amount.

Customer Responsibility: You are responsible for any loss or damage during the shipment of returned items. We do not guarantee that we will receive your returned item, and shipping charges are not refundable.

In-Store Purchases: Please note that there will be no returns, exchanges, or refunds for any in-store purchases.

Damage Before Delivery: Refunds are only provided for goods damaged before delivery, not during or after delivery.